The Pilot Professional Training
Recently Pilot concluded a workshop on the first pod of our New Training Series “The Pilot Way”. This training series is for Pilot professionals utilizing tried and proven Pilot methods.
The Pilot professional is a man or woman, young or old, who takes pride in what they do and strives constantly to do the best job possible, no matter what the title or wage.
The first pod titled “The Pilot Professional” focuses on what we at Pilot consider a professional. We have found that to truly and consistently deliver a high level of services and customer satisfaction requires the individual to have a certain mindset. The purpose of this first pod is to adjust and align the mindset of ALL members of staff to the Pilot Way. It covers customer relations, behavior, attitude, attire and communication. All of these together form parts of a Pilot Professional
The workshop consisted of persons from all departments within the organization. After going through the training program, team members provided feedback on the program. The finalized document incorporated the feedback received from the workshop.
September 2019 will see the first official training classes on this pod conducted.